Hon’ble CM Calls for Governance Reforms, Faster Service Delivery, and Data-Driven Administration
• CM calls for amendment of Business Rules to reinforce good governance.
• Systems instructed to dissect negative media reports and fix systemic gaps.
• Welfare departments ordered to delete the names of ineligible beneficiaries to ensure that benefits go to really deserving beneficiaries.
• Revenue, Police, and Municipal Departments were asked to clear the public grievances as soon as possible.
• Prioritise real-time data systems, quarterly SDG reviews, and field-level improvements.
Amaravati, 10 December:
Chief Minister N. Chandrababu Naidu concluded a review meeting with Ministers, Secretaries, and Heads of Departments at the Secretariat here on Wednesday. He called for renewing administrative discipline, people-centric governance, and technology-driven efficiency.
“Governance must match public expectations, and Business Rules can be revised wherever required to strengthen the systems,” he observed. The CM said growing public grievances indicate departmental gaps. Revenue, Police, and Municipal Departments, which receive the highest complaint volumes, were instructed to deliver faster resolutions by categorising issues into financial and non-financial components.
Welfare departments were told to re-verify eligibility, remove ineligible beneficiaries and ensure that genuine citizens are not deprived. Citing successful field initiatives-such as the grooming and hygiene programme (Mustabu) introduced in tribal schools in Parvathipuram Manyam, the CM encouraged officers to replicate simple innovations that drive behavioral improvement.
All departments online by Jan 15
He instructed all departments to fully bring every service online by January 15. The officials were instructed to close unnecessary files, speed up e-file clearance, and change their mindset to be more proactive in their approach. While many departments are showing improvement, some, like the department of Endowments, require deep reforms and modernisation, he said.
CM’s Direction on Positive Public Perception
The CM said every department must aim to achieve above 80% public satisfaction within the next three months. He said good results must be matched with good behaviour, improved service delivery and strong public communication. “Even offering gold is meaningless if people are not satisfied,” he remarked.
Citizen-Centric Service Delivery Should Be Truly Effective
He urged the departments to leverage Data Lake, AWARE platform, CCTV systems and WhatsApp Governance for real-time governance. With more than 800 services already activated on WhatsApp, the target was set at 1,200-he called for quicker decision-making, reduced pendency, and better staff capacity building.
State Economy Performance Review
Presenting a comprehensive analysis of the GSDP of Andhra Pradesh, Principal Secretary Finance, Piyush Kumar said the CM had released the Q2 GSDP report highlighting AP outpacing national growth averages across agriculture, industry, and services. Of the 636 KPIs developed for monitoring, he opined that the State should adopt sector-specific strategies to achieve the targets set for the year.
Broad Benefits of Mana Mitra
Apart from this, the CM also reviewed the progress of Mana Mitra WhatsApp Governance, which is aimed at delivering all the government services digitally from January 15. Initiatives such as Digi Verify, Data Lens, and satellite-based monitoring will enable departments to strengthen efficiency and transparency.
The Chief Secretary, K Vijayanand, earlier welcomed the participants and explained that the HODs Conference focused on GSDP, KPIs, perception, grievance redressal, and strengthening data-driven governance.
